All reuter-badshop products are packed with greatest care. Please check immediately on receipt if these goods have been received complete and intact.
In a case where obvious damage is evident, we request that you point this out to the transport company.

In these rare occurrences, so that we can supply you quickly with a replacement, we request you to send an e-mail with the description of the damaged item.

Please also read "§ 10 transport damage" in our Terms and Condtions.