§ 4 Revocation rights information

In accordance with the provisions of the Mail Order Law, users have a right of revocation with respect to purchased goods in accordance with the following advice:

Right of revocation

Consumers may revoke their statement of contract within 14 days, without stating any reasons, in text form (e.g. letter, fax, e-mail) or - if they are given the goods before expiry of the time limit - also by returning the goods. The time limit begins after receipt of these instructions in text form, but not before receipt of goods by the consumer (in the event of recurring delivery of the same type of goods not before receipt of the first part delivery) and not before compliance with our duty to inform in accordance with Article 246 § 2 in conjunction with § 1 Sections 1 and 2 Introductory Law to the German Civil Code (Einführungsgesetz zum BGB, EGBGB) as well as our obligations in accordance with § 312g Section 1 Sentence 1 German Civil Code in conjunction with Article 246 § 3 Introductory Law to the German Civil Code.
The punctual dispatch of the revocation or of the goods is sufficient for observation of the revocation time limit. Revocation is to be sent to:

reuter europe GmbH
Kühlenhof 2
41169 Mönchengladbach / Deutschland
Fax: +49 . (0)2161 . 30 89 - 255
E-Mail: ruecksendung@reuter.de


Consequences of revocation

In the event of effective revocation, mutually received services or goods are to be returned and if required any benefits received (e.g. interest) are to be returned. If the consumer cannot return or surrender the received performance and utilization (e.g. benefit of use) in full or in part, or only in a poorer condition, he must, if necessary, provide compensation for lost value to this extent. The consumer must provide compensation for lost value in the event of deterioration of the goods and for utilization solely if and when the utilization or the deterioration is attributable solely to handling the goods beyond the scope of an examination of their characteristics and functionality. “Examination of the characteristics and functionality” shall be understood as the testing and trying out of the goods as would be possible and usual in a store. Goods that can be sent by parcel are to be returned at our risk. Consumers must bear the regular costs for returning the goods if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed the amount of 40 euro or, if the price of the goods is higher, the consumer has not provided counter-performance or a contractually agreed partial payment at the point in time of revocation. Otherwise the return of the goods is free of charge for the consumer. Goods that cannot be sent by parcel shall be picked up from the consumer. Obligations to reimburse payments must be fulfilled within 30 days. This period begins for the consumer with the dispatch of his statement of revocation or of the goods, and for us with the receipt of such statement or goods.
In accordance with the provisions of § 312 d Section 4 German Civil Code (Bürgerliches Gesetzbuch, BGB), among other provisions, there is no right of revocation for contracts to deliver goods which have been produced to customer specifications or are obviously tailored to personal requirements.

End of the advice of revocation